Consumer cellular troubleshooting

1. How do I reset my consumer cellular phone?
2. Why Does My Consumer Cellular phone say no network connection?
3. Why does my consumer cellular phone go straight to voicemail?
4. Does Consumer Cellular have technical support?
5. How do I turn on a consumer cellular flip phone?
6. What is Consumer Cellular APN?
7. How do I fix no network connection?
8. Why do I suddenly have no cell service?
9. Why have I no service on my mobile?
10. Why does my phone not ring when someone calls me?
11. What does it mean when a call doesn't ring and goes straight to voicemail?
12. What tower does consumer cellular use?
13. How do I talk to a person at Consumer Cellular?
14. Can I unlock a consumer cellular phone?

How do I reset my consumer cellular phone?

Hard Reset to initialize your phone. Turn the power off. 1 Press and hold the following keys at the 2 same time for 10 seconds: Power/Lock Key + Home Key + Up Volume Key. If you perform a Hard Reset, all user applications and user data will be deleted.

Why Does My Consumer Cellular phone say no network connection?

The message should disappear after 30 seconds. If the “No Service” message stays on, you may be in a location where the cellular signal is too weak, such as a subway or mountain valley, or where a cellular tower is not close enough to your phone. Weather or environmental conditions may also be a factor.

Why does my consumer cellular phone go straight to voicemail?

“Calls going directly to voicemail, with or without an indicator showing up on the customer's phone can result from the way the device or the voicemail application is configured, or can be caused by network issues.

Does Consumer Cellular have technical support?

You can reach us by calling our 100% U.S. based customer service team at (888) 345-5509, or by dialing 611 on your Consumer Cellular phone.

How do I turn on a consumer cellular flip phone?

Press and hold the Power/End Key to turn on your phone. To turn it off, press and hold the Power/End Key to open the options menu, and then select Power off. *Customizable in Settings > Device > Navigation key shortcuts.

What is Consumer Cellular APN?

Consumer Cellular's Access Point Name (APN) will need to be installed in the phone in order for it to connect to cellular data. Consumer Cellular operates on two different networks: AT&T and T-Mobile. Select the network you're using below to access the settings that need to be installed in your phone.

How do I fix no network connection?

Restart your device.

Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.

Why do I suddenly have no cell service?

Troubleshoot no signal or "no service" errors

Restart your device and check for signal bars. Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal. Turn off Wi-Fi to make sure you're using T-Mobile network.

Why have I no service on my mobile?

Service interruptions may be caused by a simple setting change, such as Airplane Mode or carrier settings. In a few cases, the iPhone needs to have its cellular settings updated through a software update from your cellular service provider. Less often, you need to reset or replace the phone's SIM card.

Why does my phone not ring when someone calls me?

If your Android phone isn't ringing when someone calls, the cause could be user- or software-related. ... You can troubleshoot whether your Android isn't ringing due to a user-related issue by checking whether the device is silent, in Airplane Mode, or has Do Not Disturb enabled.

What does it mean when a call doesn't ring and goes straight to voicemail?

Repeated redirects to voicemail after a single ring, or none at all, could be an indication your number is blocked. If you hear multiple rings before hearing the voicemail prompt, chances are the person has not blocked your calls but is just rejecting them.

What tower does consumer cellular use?

Consumer Cellular piggybacks on AT&T and T-Mobile's networks to provide you with good service. Both AT&T and T-Mobile offer pretty strong coverage across the country—but expect your service to dip or altogether drop in more rural areas. Below you can check out both AT&T and T-Mobile's coverage maps.

How do I talk to a person at Consumer Cellular?

We're here to help! Use chat for convenient online access to a live agent, or give us a call at (888) 345-5509.

Can I unlock a consumer cellular phone?

In most cases, a carrier will unlock your phone only if you've already paid for the device in full. ... Once your GSM phone is unlocked, the process of bringing it to Consumer Cellular's service is pretty straightforward. Just choose a monthly plan, and we ship our SIM card to you absolutely free!