Faulty item

1. What does faulty item mean?
2. What is classed as faulty goods?
3. Who is responsible if goods are faulty?
4. How long can you return faulty goods?
5. Do I have to pay to return a faulty item?
6. Do I need proof of purchase for a faulty item?
7. Can I return faulty goods after 28 days?
8. Can a retailer refuse a refund?
9. What are my rights regarding faulty goods?
10. Do I have to accept a repair on faulty goods?
11. How long does a guarantee last?
12. In what circumstances can you insist on a refund?
13. Can you sue someone for selling you something broken?
14. Can you return an item after 30 days?

What does faulty item mean?

adjective. A faulty piece of equipment has something wrong with it and is not working properly. The money will be used to repair faulty equipment. adjective.

What is classed as faulty goods?

You'll have legal rights if the item you bought is: broken or damaged ('not of satisfactory quality') unusable ('not fit for purpose') not what was advertised or doesn't match the seller's description.

Who is responsible if goods are faulty?

If an item is faulty, it is the responsibility of the retailer to deal with any customer complaint. So, even if you think you're covered by a guarantee or warranty, if the complaint is that the product was faulty at the time of purchase, the retailer should be the first port of call.

How long can you return faulty goods?

Your consumer returns rights after 30 days. If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement. If that's unsuccessful, you can then ask for a refund.

Do I have to pay to return a faulty item?

The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).

Do I need proof of purchase for a faulty item?

With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record – such as a bank statement – should be fine. However, if you've no legal right but are simply utilising a store's return policy, then you'll need a receipt if that's what the policy says.

Can I return faulty goods after 28 days?

Retailers are under no obligation to give a refund if the item is of good quality. Many stores, however, will take back goods as a gesture of goodwill and to maintain customer relations. Most companies offer 28 days to return an item but this is often extended during the festive period.

Can a retailer refuse a refund?

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. ... For products bought in a shop, you do not have a legal right to a refund because you change your mind.

What are my rights regarding faulty goods?

The Consumer Rights Act gives you a clear early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. Contact the retailer you bought the goods from and tell it about the problem and that you want to reject the item and get your money back.

Do I have to accept a repair on faulty goods?

You do not have to accept a refund of the lower sale price if the goods are faulty. However, if you were told about a fault in a product before you bought it, for example, a dress reduced in price because of a faulty zip, then you may not be entitled to a refund, repair or replacement.

How long does a guarantee last?

The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase.

In what circumstances can you insist on a refund?

You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

Can you sue someone for selling you something broken?

You can sue for anything! You would have to prove that they knew it was broken before they sold it to you.

Can you return an item after 30 days?

If it's broken

Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.