Quickcomputerstips
- What is troubleshooting in technical support?
- What are technical issues?
- What is TSR in BPO?
- What is the work of TSR in call center?
- What is a TSR job?
- What are the 7 steps of troubleshooting?
- What are troubleshooting problems?
What is troubleshooting in technical support?
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. The first step in the troubleshooting process is to describe the problem completely.
What are technical issues?
Technical Difficulties are unforeseen equipment problems such as hardware failures or software bugs that make it difficult or impossible to perform a desired action.
What is TSR in BPO?
A call center agent is a person who handles incoming or outgoing customer calls for an organization. ... Other names for a call center agent include customer service representative (CSR), contact center agent, telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.
What is the work of TSR in call center?
Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
What is a TSR job?
Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. ... Technical support representatives work in team environments and primarily report to the technical department supervisor or shift manager.
What are the 7 steps of troubleshooting?
The steps are: identify the problem, establish a theory of probable cause, test the theory, establish a plan (including any effects of the plan), implement the plan, verify full system functionality, and—as a final step—document everything.
What are troubleshooting problems?
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again.
