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5) Travel Desk: The travel desk takes care of travel arrangements of guest, like air-ticketing, railway reservation, sightseeing tours, airport or railway station pick up or drop etc. The hotel may operate the travel desk or it may be outsourced to an external travel agency.
- What is travel desk executive?
- What is hospitality desk?
- How many types of front office department are there?
- What is lobby manager?
- What do you know about front office?
- What is the role of GRE?
- What does genuine hospitality mean to you?
- What is the difference between front office and receptionist?
- Why is front desk important?
- What is a bell desk?
- What are the 5 sections under front office?
- Why is front office department called as the face of the hotel?
- What are the front desk receptionist?
What is travel desk executive?
This is a role for someone who has a passion for being an organizer and a cheerleader to everyone traveling from the company or coming to our country. ... As a travel desk executive, you will be required to maintain strict confidentiality about travel plans within and outside the organization.
What is hospitality desk?
A Hospitality desk can help you with any of these purposes: ... The place where guests can receive a welcome drink, moist towel, welcome amenities, and information packages upon arrival or any information you need to handle attendees.
How many types of front office department are there?
Front office department plays an important role in image building of a hotel. The reception desk includes front office cashier, information, and registration section. The other section of the front office is telephone operator, reservation and business centre. Every section of the front office has their own functions.
What is lobby manager?
A Lobby Manager is a person who is responsible for providing an exceptional and amazing customer experience. He also ensures that all the departments work in an effective manner and manages the regular flow of operations in the lobby.
What do you know about front office?
The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations. The functions of the front office generally generate the majority of revenue for a firm.
What is the role of GRE?
GRE DUTIES AND RESPONSIBILITIES: Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures.
What does genuine hospitality mean to you?
Genuine Hospitality means we absolutely put service to our residents above all else. In other words, we put you above all else. And when something is honest, it is defined as genuine. Genuine Hospitality then is the way we deliver service—with sincerity. ... And it's not just about our service — it's about our people, too.
What is the difference between front office and receptionist?
A front office executive is a person who works in a company's front office, overseeing a variety of tasks or managing staff. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. Technically, there is no actual difference between the two, other than the name.
Why is front desk important?
The Front desk is responsible for answering enquiries, directing queries to correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient and sincere to deal with the queries of guests at the Front Office.
What is a bell desk?
A) Bell desk is an extended arm of front desk. There are many activities at the time of arrival, during stay and at the time of departure of guest which cannot be carried out from the front desk but are to be carried out essentially, in order to provide services to the guest.
What are the 5 sections under front office?
Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.
Why is front office department called as the face of the hotel?
Why the front office is considered as the face of a hotel? The front office is the first department that interacts with a guest. ... Unknowingly the culture of the property and attitude of staff is reflected on every employee's face and the guest first sees and interacts with the front office staff.
What are the front desk receptionist?
A front desk receptionist is the first point of contact at a large company or office. Daily duties and responsibilities of a front desk receptionist include greeting and signing in visitors, receiving and sorting mail, scheduling meetings, and coordinating office activities.
